Policy on Loss of Original Credit/Debit Card or Replacement of Credit/Debit Card

 

Although it is mandatory for customers to carry their original credit/debit card used for issuance of online (web) tickets and PIA has the right to deny boarding if the customer is unable to produce the same at the time check-in. However, under extreme circumstances where the customer has lost the original credit/debit card or the issuing bank has replaced with new card, we may facilitate our valued customers subject to following conditions to avoid any inconvenience at the time of check-in at airport:

 

a)    The customer must report to PIA at least 72 hours prior to departure time of flight  through email to web.ticketing@piac.aero at any time or alternatively through telephone call on +92-21-9924-2347 during office hours between 0830-1730 (Pakistan Standard Time).

 

b)    Provisioning of following documents:

 

           Incase of Lost Credit/Debit card & Credit/Debit card reissuance by Bank

 

1.    Copy of New Credit/Debit Card.

 

2.    Copy of credit/debit card statement bearing online ticket purchase transaction.

 

3.    Letter from issuing bank confirming that the card has been lost & reissued.

 

4.    Copy of Identity document of credit/debit card holding customer (Passport & National ID).

 

5.    Personal signed indemnity to assume responsibility in the event of any charge-back claims on said credit/debit card. (Click here to view Indemnity Form)

 


Policy on Out of Sequence Coupons


**Out of sequence coupons would not be accepted for travel.

Coupons must be lifted in right sequence e.g. Sequence 1 * KHI-LHR & Sequence 2 * LHR-KHI.