Policy on Loss of Original
Credit/Debit Card or Replacement of Credit/Debit Card
Although it is mandatory for
customers to carry their original credit/debit card used for issuance of online
(web) tickets and PIA has the right to deny boarding if the customer is unable
to produce the same at the time check-in. However, under extreme circumstances
where the customer has lost the original credit/debit card or the issuing bank has
replaced with new card, we may facilitate our valued customers subject to
following conditions to avoid any inconvenience at the time of check-in at
customer must report to PIA at least 72 hours prior to departure time of flight
through email to firstname.lastname@example.org at
any time or alternatively through telephone call on +92-21-9924-2347 during
office hours between 0830-1730 (Pakistan Standard Time).
of following documents:
Incase of Lost Credit/Debit card & Credit/Debit card reissuance by Bank
of New Credit/Debit Card.
of credit/debit card statement bearing online ticket purchase transaction.
from issuing bank confirming that the card has been lost & reissued.
of Identity document of credit/debit card holding customer (Passport & National
signed indemnity to assume responsibility in the event of any charge-back
claims on said credit/debit card. (Click
here to view Indemnity Form)
Policy on Out of Sequence Coupons
**Out of sequence coupons would not be
accepted for travel.
Coupons must be lifted in right sequence e.g.
Sequence 1 * KHI-LHR & Sequence 2 * LHR-KHI.