Policy on Loss of Original Credit Card or Replacement of Credit Card


Although it is mandatory for customers to carry their original credit cards used for issuance of online (web) tickets and PIA has the right to deny boarding if the customer is unable to produce the same at the time check-in. However, under extreme circumstances where the customer has lost the original credit card or the issuing bank has replaced with new card, we may facilitate our valued customers subject to following conditions to avoid any inconvenience at the time of check-in at airport:


a)    The customer must report to PIA at least 72 hours prior to departure time of flight  through email to web.ticketing@piac.aero at any time or alternatively through telephone call on +92-21-9924-2347 during office hours between 0830-1730 (Pakistan Standard Time).


b)    Provisioning of following documents:


           Incase of Lost credit cards & Credit card reissuance by Bank


1.    Copy of New Credit Card.


2.    Copy of credit card statement bearing online ticket purchase transaction.


3.    Letter from issuing bank confirming that the card has been lost & reissued.


4.    Copy of Identity document of credit card holding customer (Passport & National ID).


5.    Personal signed indemnity to assume responsibility in the event of any charge-back claims on said credit/debit card. (Click here to view Indemnity Form)


Policy on Out of Sequence Coupons

**Out of sequence coupons would not be accepted for travel.

Coupons must be lifted in right sequence e.g. Sequence 1 * KHI-LHR & Sequence 2 * LHR-KHI.