Policy on Loss of Original
Credit Card or Replacement of Credit Card
Although it is mandatory for
customers to carry their original credit cards used for issuance of online
(web) tickets and PIA has the right to deny boarding if the customer is unable
to produce the same at the time check-in. However, under extreme circumstances
where the customer has lost the original credit card or the issuing bank has
replaced with new card, we may facilitate our valued customers subject to
following conditions to avoid any inconvenience at the time of check-in at
customer must report to PIA at least 72 hours prior to departure time of flight
through email to firstname.lastname@example.org at
any time or alternatively through telephone call on +92-21-9924-2347 during
office hours between 0830-1730 (Pakistan Standard Time).
of following documents:
Incase of Lost credit cards & Credit card reissuance by Bank
of New Credit Card.
of credit card statement bearing online ticket purchase transaction.
from issuing bank confirming that the card has been lost & reissued.
of Identity document of credit card holding customer (Passport & National
signed indemnity to assume responsibility in the event of any charge-back
claims on said credit/debit card. (Click
here to view Indemnity Form)
Policy on Out of Sequence Coupons
**Out of sequence coupons would not be
accepted for travel.
Coupons must be lifted in right sequence e.g.
Sequence 1 * KHI-LHR & Sequence 2 * LHR-KHI.